Privacy Policy

1. Introduction

Welcome to FluxEntis ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fluxentis.pro and use our professional communication coaching services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out consultation request forms on our website
• Register for our coaching services
• Contact us via email or phone
• Subscribe to our newsletter or blog updates
• Participate in surveys or provide feedback

This information may include:

• Full name (first and last name)
• Email address
• Phone number
• Mailing address
• Professional background and career goals
• Service preferences and interests
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geolocation data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our coaching services, schedule sessions, and communicate with you about your training progress
• Customer Support: To respond to your inquiries, requests, and provide customer support
• Marketing Communications: To send you promotional materials, newsletters, and information about our services (you can opt-out at any time)
• Payment Processing: To process transactions and send billing information
• Website Improvement: To analyze how users interact with our website and improve functionality and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities
• Business Operations: To maintain records, conduct internal research, and improve our business practices

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, and providing services (e.g., payment processors, email service providers, analytics providers)
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Consent: With your explicit consent for specific purposes
• Professional Coaches: With our coaching staff as necessary to deliver your requested services

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission using SSL/TLS technology
• Secure server infrastructure with regular security audits
• Access controls limiting employee access to personal information
• Regular security assessments and updates
• Secure backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Client records are maintained for the duration of our service relationship and for 7 years thereafter for business and legal purposes
• Marketing communications data is retained until you opt-out or request deletion
• Website analytics data is typically retained for 26 months
• Payment information is retained as required by financial regulations

When personal information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information for certain purposes
• Withdrawal of Consent: Withdraw consent where processing is based on consent
• Opt-Out: Opt-out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

9. International Data Transfers

FluxEntis operates in Japan. If you are accessing our services from outside Japan, please be aware that your information may be transferred to, stored, and processed in Japan or other countries where our service providers operate. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Cookie Policy

We use the following types of cookies:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics, Facebook Pixel)
• Preference Cookies: Remember your settings and preferences (e.g., font size preferences)
• Marketing Cookies: Track your online activity to deliver relevant advertisements

You can manage cookie preferences through our cookie banner or your browser settings. Blocking certain cookies may impact website functionality.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete personal information we have collected
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those outlined in Section 7 above. Our legal basis for processing your personal information includes:

• Consent: When you have given explicit consent
• Contract: When processing is necessary to fulfill our service agreement
• Legal Obligation: When required by law
• Legitimate Interests: When necessary for our business operations